Terms of sale

Last updated: 27 October 2026

1. Who we are

This website is operated by Yurii Tsuman, trading as Arctic Power ("Arctic Power", "we", "us"), a sole trader, of 20 Mayfield Avenue, London HA3 8EU, United Kingdom. You can contact us by phone on 07361 539931 or by email at smile@arcticpower.co.uk.

We are not VAT registered, so no VAT is charged.

2. Our products

Our products are made by hand, so small variations in print position, colour and size are normal and are not faults. Product images are illustrations; colours may look slightly different on your screen. Size guides are approximate.

3. Prices and payment

All prices are in pounds sterling (GBP). Delivery charges are shown at checkout before you pay. Payment is taken by our payment provider, Stripe, when you place your order. We never see or store your full card details.

If we discover a pricing error that was obvious and unmistakable, we will contact you and you can either confirm the order at the correct price or cancel it for a full refund.

4. How the contract is formed

When you place an order you will receive a payment confirmation. Our acceptance of your order takes place when we email you to confirm dispatch, at which point a contract is formed between you and us. If we cannot accept your order (for example because an item is out of stock), we will tell you and refund you in full.

5. Delivery

We deliver to UK addresses only. Delivery options, costs and estimated times are set out on our shipping & returns page. Unless we agree otherwise, we will deliver your order without undue delay and in any event within 30 days of the contract being formed. The items become your responsibility once delivered to the address you gave us.

6. Your right to cancel

You can cancel your order within 14 days of receiving your items without giving a reason. Full details, including how to return items and when refunds are made, are on our shipping & returns page.

7. Faulty items and your legal rights

We are under a legal duty to supply products that are of satisfactory quality, fit for purpose and as described. Under the Consumer Rights Act 2015 you have a short-term right to reject faulty goods within 30 days of delivery. For more information, visit Citizens Advice.

8. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights in relation to the products.

We only supply products for domestic and private use.

9. Events outside our control

We are not responsible for delays caused by events outside our reasonable control. If such an event happens we will contact you as soon as possible, and you may cancel for a full refund of anything you have paid for products you have not received.

10. Your personal information

We use your personal information as described in our privacy notice.

11. Complaints and disputes

If you have a problem, please email smile@arcticpower.co.uk and we will try to resolve it quickly. These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of that country.

12. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order is the one that applies to it.