Shipping & returns
Last updated: 27 October 2026
Where we ship
We currently ship to addresses in the United Kingdom only.
Delivery options
| Option | Price | Estimated delivery |
|---|---|---|
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TODO: name your carrier (e.g. Royal Mail). Prices and times are edited in the CMS
Everything is made by hand in small batches, so please allow TODO: number working days for us to prepare and dispatch your order. You will receive an email from us when it ships.
Your right to cancel (14 days)
If you buy from us online you have the right to cancel your order for any reason within 14 days of the day you receive it, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
- Tell us you want to cancel by emailing smile@arcticpower.co.uk with your order details. You can use any clear statement; you do not have to give a reason.
- Send the item(s) back to us within 14 days of telling us, to: Yurii Tsuman (Arctic Power), 20 Mayfield Avenue, London HA3 8EU, United Kingdom.
- We will refund the price of the items and the standard delivery cost within 14 days of receiving the items back (or proof that you sent them), using the same payment method.
Please return items unworn, unwashed and with any tags attached. We may reduce your refund if an item has been handled more than is needed to check it, in the same way you could in a shop.
If you chose Express delivery, we refund the cost of Standard delivery only. You pay the cost of sending items back unless they are faulty or we sent the wrong item. TODO: decide whether you will offer free returns; if so, update this paragraph
Faulty or wrong items
Your rights under the Consumer Rights Act 2015 are not affected. If something arrives damaged, faulty or isn't what you ordered, email smile@arcticpower.co.uk within 30 days of delivery with a photo and we will put it right with a repair, replacement or full refund, including postage.
Exchanges
Need a different size? Email us. If the size is in stock we'll reserve it while you return the original item.